Chinese Characters in the Subject Line of Outlook E-Mail Message Appear As Question Marks

Chinese characters in the Subject line of a Microsoft Outlook e-mail message may appear as question marks when the e-mail message is received. This problem may occur with any characters from a double-byte character set (DBCS).

CAUSE

The Subject line in Outlook relies on the character set defined by the operating system on the client computer. To display Chinese characters in the Subject line of an e-mail message, your operating system must support Chinese.

NOTE: Windows 2000 and Windows XP are currently the only English-language Microsoft operating systems that support double-byte character sets. Outlook cannot display Chinese in the Subject line of an Outlook e-mail message on the English-language versions of Microsoft Windows 95 or Microsoft Windows 98 operating system.

To display Chinese in the Subject line of Outlook e-mail messages, install the Chinese language support files on Windows 2000 or Windows XP, and then set Chinese as the default language for the operating system of the client computer. To install the Chinese language support files and set Chinese as the default language, use one of the following methods.

1. How to Enable Chinese Support In Windows XP?
2. How to Enable Chinese Support In Windows 2000?